Frequently Asked Questions
- What's included when I book direct?
- Best rate guarantee
- Full Scottish breakfast
- Free access to our swimming pool and gym
- Free Wi-Fi
- More choice of bedrooms
- Can I guarantee a refurbished room?
You sure can but only when you book direct with us. Simply add it to your booking from the ‘Personalise your stay’ options. Refurbished room guarantees cost just £10 and are subject to availability.
- Can I guarantee any specific room?
You sure can. When booking over the phone you can guarantee any room for just £10. Simply tell our sales team your favourite room number and (as long as it’s still available and not already promised to another guest) they’ll add it to your booking there and then.
- How much does it cost to bring the kids?
Under 2s stay free and cots are provided (although we do ask that you bring your own bedding).
Kids aged 2-11 years old cost £18 each when staying on a bed & breakfast rate or £23 each when staying on a dinner, bed & breakfast rate.
And 12-16 year olds cost £27 each for bed & breakfast and £36 each for dinner, bed & breakfast.
- Can I bring the dog?
Of course! Although, we do only allow two well behaved dogs per room and there is a charge of £10 per dog, per night.
- What time is check in / check out?
Check in from 3pm on your day of arrival and checkout by 11am on your day of departure
- How can I make my stay more special?
We offer plenty of ‘add-ons’ – flowers, chocolate, wine – you’ll find them all under the ‘Personalise your stay’ section when making your booking.
- Are you wheelchair accessible?
Yes, we’ve made every effort to ensure that our facilities are accessible for all our guests. In fact, you can find out a lot more about our accessible facilities here
- Can I book when I arrive?
We’d highly recommend booking in advance to avoid any disappointment as we tend to fill up around 3 weeks in advance. However, if you’re lucky and we have availability left then you are able to book treatments when you’re here with us.
- Can I book for a group?
Yes but we do have limited space so we can’t guarantee you will all be able to fit into the same time slot. If you’re planning a group getaway then you should check out our Events section.
- What should I wear if getting a full body massage?
We want you to feel as relaxed as possible so wear what you feel comfortable in however to receive the full benefits of the treatments we would recommend that you leave the areas that you want worked on unclothed (e.g. back, shoulders, legs, etc).
We’ll leave you alone in your treatment room to change down to your level of comfort and our therapists ensure you’re professionally covered throughout your treatment, only exposing the area they’re working on.
- How long does a session last?
Your treatment time is detailed in the brochure and is generally 25, 50 or 80 minutes. This includes a consultation before and aftercare after your treatment.
We recommend arriving 5 minutes before your treatment to fill out any paperwork. Please understand that a late arrival may mean that the treatment time is reduced or unable to be honoured and our cancellation policy will still apply.
- Are the spa and the pool connected?
Unfortunately not. Our spa is located downstairs, towards the front of the building, and is in no way connected to our leisure facilities. Sorry about that.
- Can anyone get a treatment? Even people who aren't staying at the Hydro?
Our spa treatments are available to anyone over the age of 18, whether they’re staying with us here at the Hydro or not. For those under 18, we do offer manicures and pedicures but we’re not able to offer any massages.
- I have a medical condition, can I still have a treatment?
Some of the treatments we offer aren’t suitable for all our guests. We request that you draw our attention to any medical conditions, such as allergies, heart conditions, cancer, epilepsy or recent operations, during the consultation with your therapist prior to your treatment. Similarly, we’ll need to know about your pregnancy so that we can safely pamper you and your baby.